Shipping policy

Order handling:

Before initiating the delivery, all our formulations are checked for any damages and hand packed in Mumbai. Please allow us the following number of days to deliver your formulations to you:

All orders are processed within 2 working days (we want to ensure you get the freshest batch, so quality check takes time).

Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

 

Order communication:

You will receive order related emails in two stages.

1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our office to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

 

For all deliveries:

• Order deliveries will be made from Monday to Saturday. Excluding public holidays.
• You can expect your formulation to reach you within 2 to 3 business days in Mumbai, 4-5 business days in other cities and 7 to 10 business days for locations in difficult coverage areas, within India.
• International deliveries are expected to reach in 10-20 business days based on location. Certain international locations maybe subject to customs duties, which shall have to be paid by the customer on receipt. We only charge shipping fee and not customs duty.
• Goods will need to be received and signed upon delivery. If you are not available to sign your package any alternate person can sign for you. However, Oleum Cottage does not take responsibility for goods signed by an alternate person.
• If you have placed a Cash On Delivery (COD) order, we will keep you in the loop on when we’re dispatching your order. Please ensure you keep the cash and if required, change in hand, to have a seamless experience at delivery.
• All claims for shortages or damages must be reported to customer service (Email: hello@oleumcottage.com) with images of the specific concern) within 24 hours of delivery.
• Shipping and handling rates may vary based on product, packaging, size, volume and location considerations. The shipping and handling rates are given in the table below.
• Shipping and handling rates (in INR):

 

• We offer free shipping on all domestic orders worth INR 2000 and above. This order value is calculated after applying any discount or offer.
• We offer Cash on Delivery (COD) for shipping within India on package weights up to 0.5 kg. These orders are charged INR 100 for Shipping + COD handling.

Our Shipping and COD rates may get updated based on revisions in our logistics partner’s fees. Consumers will know the exact shipping charges at the time of check out and before making payments.