Due to hygiene reasons and the nature of personal care products, we do not offer returns or exchanges once products have been delivered.

However, if your order arrives damaged, we’ll be happy to help with a replacement or suitable resolution.

Once your order is placed, you will receive an order confirmation email and WhatsApp message from us. After your order is packed and dispatched, we’ll send you a tracking link so you can follow your delivery in real time.

All orders are processed within 2 working days as each formulation is quality-checked and packed by hand in Mumbai.

Estimated delivery timelines:

• Mumbai: 2–3 business days
• Other Indian cities: 4–5 business days
• Remote locations: 7–10 business days
• International orders: 10–20 business days depending on destination (please send us an enquiry before placing order)

For more details, please read our Shipping & Returns Policy.

Yes, we ship internationally to most countries. International delivery timelines usually range between 10–20 business days depending on your location.

Please note that customs duties or import taxes, if applicable in your country, must be paid by the customer upon delivery.

Yes, but only within a limited window before your order is processed.

Please email us at hello@oleumcottage.com or WhatsApp us within 2 hours of placing your order. Once the order has been dispatched, modifications or cancellations may not be possible.

If your order has not yet been shipped, we may be able to update your shipping address. Please contact us as soon as possible via email or WhatsApp with your updated details.

Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to track your shipment directly on the courier partner’s website, using your Order ID or AWB number.

In the rare case that your order arrives damaged, leaked, or broken, please contact us within 24 hours of delivery with clear images of the parcel and product.

You can email us at hello@oleumcottage.com or WhatsApp us, and our team will help resolve the issue promptly.